Objectives

This course aims to provide the personal and professional skills for participants who are often the first point of contact for customers. Throughout the course delegates will have the opportunity to practice customer handling skills with role play, practical exercise and in discussion groups, enabling a confident return to the workplace.

At the end of the course participants will be able to:

·         Take more responsibility for complete customer satisfaction, and will handle customer objections and complaints positively.

·         Create and maintain a professional customer-led image, and will remain calm even when under pressure.

Target Group

• Customer care executives
• Those responsible for customer satisfaction

Duration:

3 Days

Venue:

Dubai

Fees:

US $ 1575