Objectives

Learn how to use Tact and Diplomacy.  This communication skills course helps you say the right thing in every situation. Participants learn how to be more tactful and diplomatic to build and maintain interpersonal relationships that affect job performance.  Knowing how to choose the best words, emotional tone, and non-verbal communication will insure your message is delivered appropriately and effectively.

In this interactive on-site training, you practice how to be tactful and diplomatic without compromising your position or diminishing your authority in even the most difficult situations.

You will be amazed at how communicating with tact and diplomacy can help regain your enthusiasm to work with people.  Developing skills to do and say the right thing can do wonders to rebuild relationships that can impact your career in a positive manner.

The ability to navigate through tense discussions opens doors to new opportunities.  Learning and applying good communication skills to be more tactful and diplomatic builds credibility and prepares you to meet people challenges head on.  These skills help you deliver positive and negative feedback, deal with difficult people, and handle negative situations with ease.

In this course you learn what to say, how to say it, and how to rephrase it to avoid leaving the conversation saying “Why did I say that?”  You learn how to control emotions in difficult situations and apply improved listening skills to remain poised, even when you are being verbally attached.

This training improves communication skills giving you an extra business edge.

Communicating with tact, diplomacy, poise, and finesse improves your ability to work with people. While we often wish the difficult (challenging) people in our lives would change, it's probably not going to happen.  It’s better to be equipped with the communication tools that help you manage interactions with them effectively.  Wherever you work and whatever you do, knowing how to deal with people skillfully and sincerely is important.

Outcomes

At the end of the program, the participants are able to:

• Apply the necessary communication tools to handle the most sensitive situations
• Disagree without being disagreeable
• Use active listening skills to avoid miscommunication
• Recognize volatile and delicate situations and apply techniques to prevent flare-ups
• Defuse explosive emotions and volatile situations
• Resolve conflict in a way that will bring about a harmonious relationship
• Understand the types of non-verbal communication you need to eliminate
• Project self-confidence, even in an intimidating environment
• Use tact and diplomacy to be positive without compromising your position or authority
• Apply skills to deal with difficult people and difficult personalities

Target Group

This training is for career minded professionals who want to excel in the interpersonal and communication skills necessary to build a positive and influencing image.

Duration:

4 Days

Venue:

Dubai

Fees:

US $ 2025