Objectives

The purpose of this program is to provide telecommunication companies and its professional call center managers and operators with a methodology for transferring customer voices into hard data, being able to answer the telephone with courtesy, handle customers effectively over the phone, and deliver superior customer service results.

Target Group

·         Contact / Call Centre Managers/Supervisors/Team Leaders

·         Customer Services/Care Managers

·         Help Desk Managers/Supervisors

·         Client Relations Managers

·         Front Office Manager

·         Key Customer Account Managers

·         Marketing Executives

Duration:

3 Days

Venue:

Dubai

Fees:

US $ 1575