Objectives

Specifically designed for public services and government agencies, this imaginative and interactive customer service training uses real-world examples to train public employees how to create satisfied customers at every customer contact. 

This course teaches service representatives skills, tips, and techniques to make quality customer service a reality in any public agency. 

Participants learn how to shift the focus from what can’t be done to what can be done for the customer.  They learn how to use facts to help customers vent frustrations instead of taking it out on the service representative.  They discover how to ask questions, improve listening skills, and use communication techniques that can turn hostile customers into appreciative advocates of the agency and the customer service representative themselves

Public agencies and public utilities are often viewed as environments where navigating the bureaucracy overshadows satisfying customer needs.  This can mean customers bear the costs of reduced productivity, lesser quality services, poor agency and organizational image, and a host of other problems.

This training course is designed to help your agency take advantage of the benefits of providing quality customer service delivery that leads to more efficient use of service resources, increased profitability, improved customer retention and trust, reduced costs per customer, increased customer referrals and advocacy, reduced service employee stress, increased service employee satisfaction and reduced turnover, improved agency image and reputation

The use of customer service ideas in government continues makes good sense.  Without service skill training, the benefits of quality public sector service and delivery are unrealized.

Target Group

For service personnel at all levels of governmental agencies, education, utilities, public transportation, and non-profit organizations.

Duration:

4 Days

Venue:

Dubai

Fees:

US $ 2025