Objectives:

The programme aims to achieve the following objectives:

1.       Appreciate how improving marketing and selling impact your company’s profits;

2.       Understand that internal customer service is just as critical as external customer service;

3.       Prioritize and focus on the top expectations of customers;

4.       Apply personality knowledge to communicate more effectively with customers;

5.       Develop a personalized strategy for improving listening skills;

6.       Choose vocabulary that is calming and persuasive;

7.       Refer to a recovery system for turning angry customers into happy repeat customers.

The Expected Benefits:

1. Increasing your company’s revenues and profits
2. Improving your company’s Image
3. Better Service Quality and customer service
4. Better customer satisfaction
5. Better customer loyalty and retention
6. Increasing employees’ motivation and morals
7. Enhancing employees’ skills and abilities.

Target Group:

1.        Over counter employees

2.        Cashiers or Tellers

3.        Customer services employees

4.        Customer relationships officers

5.        Telemarketing and call centre employees

6.        All employees who have direct contacts with customers on a daily basis.

7.        Team Leaders.

8.        Employees who are involved in modern marketing techniques such as cross-selling and direct marketing.

Duration:

4 Days

Venue:

Dubai

Fees:

US $ 2025