Overview

Organizations with a balanced approach to customer service reap the rewards whilst poor service delivery results in loss of profit and market share or, in the case of not-for profit organizations, in escalating costs, diminished productivity and lack of effectiveness.

The increase in information availability, emergence of global markets, and change in competitiveness have moved the balance of power towards the end customer and away from the manufacturer or distributor.

Many organizations have already begun to address improvements in customer service delivery. Customer Focused Organizations believe that the customer is always right and that in every business transaction or ‘moment of truth’, the customer must come first. Being the most important in any organization, customers deserve the full attention of the whole organization and its best courtesy since customers have paid for it in advance.

This comprehensive training course focuses the light on the major changes that have taken place in the field of customer satisfaction, and helps building effective skills towards moving your organization into a Customer Focused one.

Objectives

·         Acquire the relevant skills to be an active service or product provider, able to demonstrate skilled customer oriented in accordance to most effective concepts of excellence in customer service parade.

·         Properly interact with all kinds of customers

·         Effectively communicate with your customers

·         Learn how to maintain your customers and attract more customers.

·         Understand the causes of conflict and effectively deal with your customers' claims

Target Group

·         Managers responsible for ensuring effective delivery of customer service

·         Anyone working in service support environment

Duration:

5 Days

Venue:

Dubai

Fees:

US $ 2490