Objectives

• Recognize and eliminate holes in security in the reception area
• Spot behaviors that indicate someone intends theft, property damage, or other criminal activity
• Defuse the angry or hostile visitors and customers
• Be aware of and control tactics thieves use to distract and slip by you
• Establish emergency response procedures to deal with worst-case scenarios
• Develop a working knowledge to recognize the clues and tactics to deal with those who may be emotionally unbalanced or capable of violent acts

Target Group

For all front desk professionals and those individuals needing crucial skills and ‘know-how’ to protect the organization from potential