Introduction

This isn’t just a training program.  It is a new integrated way of thinking about customers.  It is a unique workshop.  It focuses on the human side of service, utilizing the quality approach to blend service into corporate culture.  For this particular reason, all cases and exercises are designed to make participants serve in a harmonic and yet creative manner.

Objectives

On completion of this course, participant will be able to evaluate his role in the quality of service delivered to the client. He will be able to express this concept: the client is the unique target of company.