Overview

This interactive and thought-provoking course teaches participants the customer service tips and techniques every service representative needs to handle even the most difficult service challenges.  We’re not talking rocket science, but we are talking about what it really takes to meet customer service expectations and then taking it one step further to thoroughly delight customers every time. 

From delivering bad news to customers to anticipating customer needs, this course makes handling even tough service challenges possible.

Participants will discover new approaches, be reminded of tips and techniques too often overlooked, and develop a personal action plan to improve service throughout the customer contact process.

The skills developed in this course will enhance your organization’s customer centered process by developing the skills, credibility and consistency of your customer service representatives.

Objectives

·         Improve the quality of customer service delivered

·         Decrease the number of lost customers due to poor service

·         Deliver service that earns the praise of customers and clients

·         Increase customer loyalty by better meeting their expectations

·         Develop the ability to transform customer conflict into customer cooperation

·         Defuse the angry, cynical customer more successfully

Target Group

The session is designed for new and experienced service representatives

Duration:

3 Days

Venue:

Dubai

Fees:

US $ 1575